FAQs
(Frequently Asked Questions?)
Last Updated: November 2025
(Because we know you’ve got questions — and we’ve got comfy answers.)
Exform is furniture that ships in a box and expands like magic — no tools, no assembly, no 100-step instructions that make you question your life choices.
Tagline says it best: Ubox. Expand. Exform.
Your Exform sofa or chair arrives compressed in a compact box.
Just open it, remove the vacuum seal, and watch it expand into full-form comfort in minutes.
It’s like those dinosaurs that grew in water… except way more useful (and much more comfortable).
Most Exform products take about 10–24 hours to fully expand to their final shape.
If you’re too excited to wait, go ahead and use it sooner — it’ll still feel great.
Before opening the box, please please, pretty please double-check measurements and color on the product page (we list them all clearly).
If the box is still sealed — you can return it within 30 days for a full refund.
If you’ve opened and expanded it, no problem — you can still return it within 30 days, but a $100 restocking fee applies (because once it’s fluffed, it can’t be re-boxed).
We know, we wish we could “vacuum it back in” too. Science just isn’t there yet.
Glad you asked.
We’re about simplicity, smart design, and instant gratification.
No assembly. No Allen keys. No “where does this bolt go?” moments.
Just modern, comfy, commercial-grade seating that looks great in homes, offices, or waiting rooms.
We currently ship across Canada — from Vancouver to Halifax and everywhere in between. Remote locations are a bit iffy, and we're happy to work with you, but there may be an additional shipping charge to ship your order.
Sorry, international friends — we’re not quite global yet (but we’re working on it).
Shipping is free within Canada on all orders.
Because we like you, and because paying for shipping feels like paying extra for air.
All Exform products come with a 1-Year Limited Warranty covering manufacturing defects and structural issues.
We’ll repair, replace, or refund any defective item — fast and hassle-free.
You can read the full details in our Warranty Policy (it’s thrilling bedtime reading, promise).
For general maintenance:
- Vacuum regularly using a soft brush attachment
- Spot clean with a damp cloth and mild soap
- Avoid harsh cleaners — no bleach, no wild experiments
If your friend “accidentally” spills red wine — act fast, blot (don’t rub), and email us for advice.
We’ve seen it all.
Good news — it will.
That’s the beauty of furniture-in-a-box. Each piece arrives compact enough to fit through condo elevators, tight hallways, and even your skeptical mother-in-law’s expectations.
Absolutely. Our products are built to handle commercial environments.
They look sleek, modern, and professional — like they’re silently judging your old office chairs.
Oh no! That’s not the Exform way.
If you notice any damage or defect, let us know within 48 hours of delivery at hello@exform.ca with photos.
We’ll make it right — quickly and with minimal drama.
Nope. None.
Just open the box, release the seal, and watch it come to life.
(If you hear a faint “whoosh” sound — that’s the sound of stress leaving your body.)
Yes. Yes, you can.
We strongly encourage it.
Just maybe not during meetings.
Easy — email us anytime at hello@exform.ca.
We’re friendly, responsive, and sometimes funny (but only before 3 PM).