Question 1

What exactly is Exform?

Accepted Answer

Exform is furniture that ships in a box and expands like magic — no tools, no assembly, no 100-step instructions that make you question your life choices.
Tagline says it best: Unbox. Expand. Exform.

Question 2

How does it work?

Accepted Answer

Your Exform sofa or chair arrives compressed in a compact box.
Just open it, remove the vacuum seal, and watch it expand into full-form comfort in minutes.
It’s like those dinosaurs that grew in water… except way more useful (and much more comfortable).

Question 3

How long does it take to expand?

Accepted Answer

Most Exform products take about 10–24 hours to fully expand to their final shape.
If you’re too excited to wait, go ahead and use it sooner — it’ll still feel great.

Question 4

How do I connect the pieces of my modular sofa?

Accepted Answer

There are straps/connectors on the bottom of all the modular sofa pieces to help you quickly connect together and to ensure they stay together while you're being "frisky" on the couch.

Below is a short instructional video:

Question 5

What if I open it and it’s not the right size or color?

Accepted Answer

Before opening the box, please please, pretty please double-check measurements and color on the product page (we list them all clearly).

For your added convenience, we include a small fabric sample on the outside of the sealed sofa package so you can verify your colour choice.

If the box is still sealed — you can return it within 30 days for a full refund.
If you’ve opened and expanded it, no problem — you can still return it within 30 days, but a $100 restocking fee applies (because once it’s fluffed, it can’t be re-boxed).
We know, we wish we could “vacuum it back in” too. Science just isn’t there yet.

Question 6

How is Exform different from other furniture brands?

Accepted Answer

Glad you asked.
We’re about simplicity, smart design, and instant gratification.
No assembly. No Allen keys. No “where does this bolt go?” moments.
Just modern, comfy, commercial-grade seating that looks great in homes, offices, or waiting rooms.

Question 7

Do you ship everywhere?

Accepted Answer

We currently ship across Canada — from Vancouver to Halifax and everywhere in between.  Remote locations are a bit iffy, and we're happy to work with you, but there may be an additional shipping charge to ship your order.  
Sorry, international friends — we’re not quite global yet (but we’re working on it).

Question 8

How much is shipping?

Accepted Answer

Shipping is free within Canada on all orders.
Because we like you, and because paying for shipping feels like paying extra for air.

Question 9

What’s the warranty?

Accepted Answer

All Exform products come with a 1-Year Limited Warranty covering manufacturing defects and structural issues.
We’ll repair, replace, or refund any defective item — fast and hassle-free.
You can read the full details in our Warranty Policy (it’s thrilling bedtime reading, promise).

Question 10

How do I clean my Exform sofa or chair?

Accepted Answer

For general maintenance:
- Vacuum regularly using a soft brush attachment
- Spot clean with a damp cloth and mild soap
- Avoid harsh cleaners — no bleach, no wild experiments
If your friend “accidentally” spills red wine — act fast, blot (don’t rub), and email us for advice.
We’ve seen it all.

Question 11

What if my sofa doesn’t fit through the door?

Accepted Answer

Good news — it will.
That’s the beauty of furniture-in-a-box. Each piece arrives compact enough to fit through condo elevators, tight hallways, and even your skeptical mother-in-law’s expectations.

Question 12

Can I use Exform furniture in my office or waiting room?

Accepted Answer

Absolutely. Our products are built to handle commercial environments.
They look sleek, modern, and professional — like they’re silently judging your old office chairs.

Question 13

What if my product arrives damaged?

Accepted Answer

Oh no! That’s not the Exform way.
If you notice any damage or defect, let us know within 48 hours of delivery at hello@exform.ca with photos.
We’ll make it right — quickly and with minimal drama.

Question 14

Is assembly really not required?

Accepted Answer

Nope. None.
Just open the box, release the seal, and watch it come to life.
(If you hear a faint “whoosh” sound — that’s the sound of stress leaving your body.)

Question 15

Can I nap on it?

Accepted Answer

Yes. Yes, you can.
We strongly encourage it.
Just maybe not during meetings.

Question 16

How do I contact you if I have other questions?

Accepted Answer

Easy — email us anytime at hello@exform.ca.
We’re friendly, responsive, and sometimes funny (but only before 3 PM).

Question 17

I'm an Influencer/Creator - How can we Collab?

Accepted Answer

Influencers & Content Creators
We love working with creators who share our passion for smart design, comfort, and creative storytelling. If you’re a content creator, influencer, or brand partner interested in collaborating with Exform, we’d love to hear from you.

Please include links to your social profiles, audience demographics, and a brief description of your collaboration idea. Our team reviews all submissions and will reach out if there’s a good fit.

Let’s unbox something great together.

Question 18

Can I pay in installments / Buy Now Pay Later?

Accepted Answer

Yes — We have a couple of options for you.  You can use Sezzle and do 4 interest-free payments, or you can pay in installments with PayPal (where available).

All plans are described in the checkout process.

Question 19

Can I order fabric samples before purchasing?

Accepted Answer

Yes. We offer complimentary fabric samples so you can see and feel the material before placing your order. Viewing the fabric in your own lighting and next to your existing décor helps ensure you choose the perfect colour with confidence.

Question 20

What if I receive my sofa and don’t like the colour?

Accepted Answer

Every Exform sofa includes a fabric swatch sealed inside the box. Before opening the vacuum-compressed sofa, you can check the swatch to confirm the colour.

If the shade isn’t what you expected, contact us before unsealing the packaging. This allows us to guide you through the next steps and helps prevent unnecessary return costs.

Question 21

Why do you include a fabric swatch inside the box?

Accepted Answer

We want to eliminate surprises. Including a swatch gives you one final opportunity to confirm your colour choice before expanding your sofa. It’s part of our commitment to making your purchase as simple and stress-free as possible.

Question 22

Why might the sofa colour look different in person than online?

Accepted Answer

Colours can appear differently depending on your screen’s brightness, resolution, and colour calibration. Lighting also plays a major role — natural daylight, warm bulbs, and cool LEDs can all change how a fabric looks.

For the most accurate representation, we recommend ordering a fabric sample to view the true colour and texture in your home.

Question 23

Does Exform offer discounts for government, miliary, schools, or students?

Accepted Answer

Yes. Exform offers a special Government & Education Discount Program designed to support public sector organizations, academic institutions, and registered students.
Eligible customers may receive preferred pricing on regular-priced Exform seating products.

Government departments, schools, libraries, healthcare facilities, teachers, academic staff, and verified students may qualify.

Our New Grad Program is designed to help students that graduated from an accredited Canadian institution in the last 4 years, a substantial discount to help them get furnished in their new accommodations.

To access the discount, customers may be asked to provide verification such as an institutional email address, student ID, or employment identification. Once verified, a discount will be automatically applied at checkout or provided via a unique discount code.
Institutional buyers planning larger purchases are encouraged to contact Exform for project pricing and formal quotations.

FAQs (Frequently Asked Questions?)